Login

Cart

Your cart is empty

Returns & Refunds

1-Minute Summary

  • Return window: 30 days from the date you receive your items

  • First size exchange: FREE (one-time per order)

  • Refund method: original payment method only

  • Return shipping:

    • Defective items: we cover return shipping (if return is required)

    • Non-defective items: customer covers return shipping

Return Window

Our policy lasts 30 days. Returns, exchanges, or refunds must be requested within 30 days from the date you receive your items.

Eligibility (All Returns/Exchanges)

To be eligible, items must be:

  • Unworn, unwashed, and in original condition

  • With original tags and packaging (if applicable)

  • Free from odors, stains, deodorant marks, pet hair, or damage caused after delivery

Non-returnable items:

  • Underwear (for hygiene reasons)

  • Items marked Final Sale / Clearance (unless defective)

Defective or Damaged Items

If you receive a damaged or defective item, please email support@e.firmabs.com within 7 days of delivery and include:

  • Your order number

  • A brief description of the issue

  • Clear photos/videos showing the problem

Resolution Options

Depending on the situation, we may offer one of the following:

  1. Replacement (we resend the item)

  2. Full refund after confirmation

  3. Partial refund if you prefer to keep the item

Return shipping for defective items: We cover the return shipping fee if a return is required.
Items with signs of artificial or intentional damage are not eligible.

Non-Defective Items

A) Size Issues — First Size Exchange FREE

We recommend checking the size chart before placing an order. If the item doesn’t fit:

  • Your first size exchange is FREE (one-time per order)

  • Exchanges are subject to availability

To request a size exchange, email support@e.firmabs.com with your order number and the size you want. Sharing your height/weight can help us recommend the best size faster.

B) Other Reasons (Change of Mind)

If you no longer want the item after receiving it, we accept returns as long as the item meets the eligibility conditions above.

Return Shipping Cost

  • Defective items: return shipping is covered by us (if return is required)

  • Non-defective items: return shipping is covered by the customer

  • Original shipping charges are not refundable (unless the return is due to our error)

Important: Orders placed separately cannot be combined into one return shipment.

Refunds

Once your return is received and inspected, we will notify you of approval.

  • Refunds are issued to the original payment method only

  • Inspection typically takes 3–15 business days after the return is delivered to us

  • Refund posting time depends on your payment provider/bank:

    • Credit cards may take 3–15 business days to post

    • PayPal may take 1–3 business days to post

    • Klarna/Afterpay refunds are processed through the provider and may follow their timelines

There is no service charge for issuing a refund.

General Return / Exchange Process

Step 1 — Request authorization

Email support@e.firmabs.com with:

  • Your order number

  • What you’d like to do (exchange or refund)

  • If the item is defective, include photos/videos

We will confirm eligibility within 24 business hours.

Step 2 — Ship the item back

If approved, we will send you the return address and instructions.
Items returned without authorization will not be accepted.

We strongly recommend using a shipping method with tracking. We are not responsible for returns/exchanges lost in transit.

Step 3 — Inspection & resolution

After receiving your return/exchange, we will inspect the item within 3–15 business days, then:

  • Ship the exchange item, or

  • Issue your refund (if approved)

Important Note

Do not return items to the address on the original package.
Please contact support@e.firmabs.com to get the correct return address and authorization.

Still Have Questions?

Email our support team at support@e.firmabs.com.