Shipping

Quick Summary

• Processing time: 1–2 business days

• Shipping time: 7–15 business days (most orders arrive within this range)

• Duties & taxes: included — no extra fees on delivery

• Free shipping: available in selected regions for orders over $120

• Shipping cost: shown at checkout (varies by destination & weight)

• Size exchange: FREE first size exchange (one-time per order)

Processing Time

Orders are typically processed within 1–2 business days (excluding weekends and holidays). During peak periods, processing may take up to 3 business days.

Shipping Time (7–15 Business Days)

Most orders are delivered within 7–15 business days after shipment.

If your package has not arrived after 15 business days, this is considered an exception.
Please contact us at support@e.firmabs.com and we will help check the latest status and provide next steps.

Note: Tracking updates may take 24–72 hours to appear after you receive the shipping confirmation email.

Duties & Taxes (Included)

All duties and import taxes are included in your order total.
You should not be asked to pay additional customs fees upon delivery.

If a carrier requests any customs payment, please contact support@e.firmabs.com before paying so we can assist you.

Shipping Fees & Free Shipping

Shipping costs are calculated at checkout based on your destination and (for some regions) package weight.

• Free shipping is available in selected regions for orders over $120.

• For destinations that do not qualify for free shipping, the shipping rate will be shown at checkout.

• The checkout total is the final reference for shipping eligibility and cost.

Remote Areas

Remote-area delivery can take longer and may cost more (e.g. Hawaii, Alaska, Puerto Rico, Balear Province, Las Palmas, etc.).
If your address is considered remote, the final shipping cost will be shown at checkout.

Worldwide Shipping

We ship worldwide except for a few locations. If shipping is not available to your destination, it will be indicated at checkout.

Shipping Fees by Location

Group A — Eligible for Free Shipping (orders $120+) or $5

Estimated delivery: 7–15 business days
Locations: United States, Australia, Austria, France, Germany, Israel, Italy, Japan, Kuwait, Malaysia, Poland, Qatar, Singapore, South Korea, Spain, Thailand, United Kingdom, Vietnam

Group B — Eligible for Free Shipping (orders $120+) or $10

Estimated delivery: 7–15 business days
Locations: Bulgaria, Czechia, Estonia, Greece, Hungary, Ireland, Luxembourg, Netherlands, New Zealand, Philippines, Portugal, Romania, Slovakia, Sweden

Canada — Eligible for Free Shipping (orders $120+) or $8

Estimated delivery: 7–15 business days

Weight-Based Shipping (Selected Countries)

Estimated delivery: 7–15 business days
Shipping is calculated by weight. Free shipping may not apply for these destinations. The checkout total is the final reference.
Locations: Belgium, Croatia, Cyprus, Denmark, Finland, Latvia, Lithuania, Mexico, Norway, Slovenia, Switzerland, Turkey

• 0–0.99 kg: $5

• 1–1.99 kg: $10

• 2–2.99 kg: $15

• 3–4.99 kg: $30

• ≥5 kg: $50

Latin America (Brazil / Chile / Malta)

Estimated delivery: 7–15 business days (delivery time may vary by destination)
Shipping is calculated by weight. The checkout total is the final reference.

• 0–0.99 kg: $10

• 1–1.99 kg: $15

• 2–2.99 kg: $20

• 3–4.99 kg: $30

• ≥5 kg: $50

Colombia

Estimated delivery: 7–15 business days (delivery time may vary by destination)
Shipping is calculated by weight. The checkout total is the final reference.

• 0–0.99 kg: $30

• 1–1.99 kg: $50

• 2–2.99 kg: $70

• 3–3.99 kg: $90

• ≥4 kg: $110

South Africa

Estimated delivery: 7–15 business days (delivery time may vary by destination)
Shipping is calculated by weight. The checkout total is the final reference.

• 0–0.99 kg: $30

• 1–1.99 kg: $50

• 2–2.99 kg: $70

• 3–3.99 kg: $90

• ≥4 kg: $110

Saudi Arabia

Estimated delivery: 7–15 business days
Shipping is calculated by weight. The checkout total is the final reference.

• 0–0.6 kg: $15

• 0.61–1.5 kg: $20

• 1.51–3 kg: $30

• 3.01–5 kg: $50

• 5.01–10 kg: $80

•  

  10 kg: $200

   

United Arab Emirates

Estimated delivery: 7–15 business days
Shipping is calculated by weight. The checkout total is the final reference.

• 0–1 kg: $10

• 1.01–3 kg: $20

• 3.01–5 kg: $30

• 5.01–20 kg: $50

•  

  20 kg: $100

   

Hong Kong SAR / Macao SAR / Taiwan — Eligible for Free Shipping (orders $120+) or $5

Estimated delivery: 7–15 business days

Rest of the World

Estimated delivery: 7–15 business days (delivery time may vary by destination)
Shipping is calculated by weight. The checkout total is the final reference.

• 0–1.99 kg: $30

• 2–4.99 kg: $50

• 5–9.99 kg: $80

• ≥10 kg: $150

FREE First Size Exchange

We offer a FREE first size exchange (one-time per order).
If you need sizing help or want to request an exchange, email support@e.firmabs.com with your order number.

Contact Us

If you need help with shipping, tracking, or delivery exceptions, please email us:

• Email: support@e.firmabs.com

• Working Hours: Monday to Friday (GMT+8), 24 hours